Configuring System-Generated Alerts

First published on: 08/31/2023/5:13 pm

If users want to be notified via email when they have outstanding tasks or approvals, you must configure the system-generated alerts mailbox.

You can do this in Company Settings > Admin.

Search for these fields to update or add by clicking ‘Add New’ on the left-hand side:

• Mail host
• Mail password
• Mail port
• Mail username
• Mail from – enter the email address
• Use authentication – Y
• Using SSL – Y

Note: You must click ‘Save’ after every entry.

To test if you've successfully created the connection, go to 'Email Message Setup' under the 'Admin' tab. Enter your email address and click ‘Send Test Email’. You'll receive a test email if you've configured the mailbox correctly.

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